2-1-1 @ IMPACT - Our Mission
Our Mission
2-1-1 @ IMPACT is a central access point for Milwaukee, Kenosha, Racine, Ozaukee, and Washington County residents who need assistance with family, health and social services. This 24-hour central access point for information and referral serves over 140,000 people each year. It is prevention and pre-crisis focused. When someone calls 2-1-1 @ IMPACT, they will speak with a Community Resource Specialist - a professional trained to listen carefully to the caller's needs, help assess their situation and connect them to an agency that will respond to their needs.